Nortec offer a fully outsourced helpdesk solution. This allows both your company and your staff to concentrate on what your business does best. We have certified staff working across all three teirs of support levels, allowing for quick resolution of any issues you may have.

Service Overview

  Operating System Support - We support the full range of Microsoft Desktop Operating systems
  Server Operating System Support - Windows NT4, 2000, 2003, 2008, Small Business Server 2000, 2003, 2008
  Hardware Diagnosis - Troubleshoot hardware issues and either organise for a repair or warranty replacement.
  Customised Greeting - We can either answer the phone with a generic helpdesk  or customised greeting.
  Remote Control - We can rapidly access your PC's and repair the issues or demonstrate how to do something
  Internet tracking of helpdesk issues - you can track all work carried out for you via an internet interface.
  Network Support - Routers Firewalls, switches, internet.

Supported Applications Include

We are familiar with a lot of Non Standard applications - especially in the 

 Pharmaceutical Industry
 Real Estate
 Import / Export
 Wholesale
 Wharehousing
 Small Business